Philip Lima

When it comes to understanding the potential return on investment (ROI) for implementing an analytics solution, the research can be a little convoluted.

Here are the top vendor-provided user support things to consider as part of your evaluation.

Whether you’re working directly with the tool vendor or with a certified partner like Mashey, it’s important to understand how your current and future team will be supported from a training perspective, and if that training will be delivered by people who really know what they’re doing.

Most BI software vendors have a small professional services team to support new customers with implementation and existing customers with critical support. Here are the top professional services and maintenance things to consider as part of your evaluation.